We will be happy to accept American Express, Visa or MasterCard for payment. PayPal can also be used but you should contact us first for details (see additional notes on using PayPal at the bottom of this page). We are not set up to accept Discover.
Note: For security reasons, American Express shipments will only be made to the card holder's address. We will not ship to a second party.
Many items can be purchased directly via our online shopping cart. You will be asked to pay by credit card, using a secure server. If you're uncomfortable submitting credit card information over the Internet, you can request us to call you although this will delay the order by several days.
We generally only open accounts for customers sending repairs or customers who have placed repeat orders. To set up an ongoing account, simply send us your credit information along with a letter of your intentions. We will contact you for further details.
To purchase new tools please place your order online at this web site for quickest service. You may also e-mail your order to confirm price and availability, and to arrange for payment which may be with credit card, advance check or established accounts.
Spare parts orders valued at less than $97 must be purchased online.
We will e-mail an invoice at the time shipment is made. Please deliver this invoice to your accounts payable department. Another invoice will be included with the shipment. We do not mail invoices under separate cover unless requested.
We regret that we are no longer able to provide trade discounts on parts or services.
We are obliged to collect sales and use tax from our New York customers. However, these measuring instruments (micrometers, indicators, calipers, etc.) and their spare parts are exempt from this tax when used for the production of other goods intended for resale. In order to claim this exemption you will have to submit an Exempt Use Certificate (Form ST-121) at the time of purchase. This only applies to New York State customers. We do not have to collect sales tax from other states.
We have fixed repair prices for test indicators but if you need a written quote, send your instruments along with shipping papers requesting a repair quote. We willl be able to e-mail you a quote as soon as the instrument arrives. Keep in mind, repairs can proceed faster if quotes are not required.
If you buy a new tool from us and we've misrepresented the item in any way, then we'll humbly accept a return for full refund up to 20 days from the date of sale. If you've bought an instrument in error or find that it's not what you need then you will have to forfeit 20% of the cost or $45 (whichever is higher) for restocking. This covers the expense of testing and re-calibrating the equipment.
Returns will not be possible after 20 days from the date of sale. Items which have been modified, including the addition of serial numbers, or damaged or defaced in any way (packaging included) can not be returned for credit.
Spare parts sales are final and, unless the parts are defective, they can only be returned for "store" credit.
We'll make every attempt to contact the owner via email, phone or snail mail. If there's no response after 90 days, we'll consider it abandoned property to be disposed of.
We only ship to U.S. addresses, including territories.
Here are a few tips to get your repairs, new tools or spare parts faster and how to save on the bill.
Orders for new tools or parts valued at less than $97 must be placed online. We no longer accept purchase orders for lower values.
Parts ordered online receive preferential treatment and expedited shipping, usually within 48 hours.
Provide as much information on your packing list as possible, including your phone numbers and e-mail so we don't have to track you down.
We'll use UPS for return shipping to business addresses. Asking us to ship any other way will delay shipment by several days because we have to make special arrangements for pick up.
Don't ask us to ship FedEx even if you supply your own collect account number. We have to travel out of our way to bring these to FedEx and we don't like to do that. It can add as much as a week to your delivery time.
We will use Priority Mail for residential addresses and some low value orders. Priority Mail only takes 2-3 days coast to coast. It is a faster delivery and costs less.
Use a credit card for payment. We like money as much as the next person, so if you pay up front with plastic, we'll also take care of your order ahead of the slow paying folks.
Include your credit card information with the shipment or submit it online so we don't have to call you. It's often difficult to make phone contact and that will delay a shipment for sure.
Ask us to ship using your UPS collect account. It'll save you a few dollars because we tend to round up the shipping costs. Just remember to include the UPS account number on your paper work so we don't have to call for it - that'll be an unwanted delay.
Repair quotes are free but they can take several days. If you're really in a hurry, don't ask for a quote and let us use our judgment. We won't make any unreasonable repairs.
If you don't really need a calibration certificate, don't ask for one. It always adds from one day to 3 weeks, depending on the gage.
Don't waste your money shipping Next Day Air if you're in the New York tri-state area. It's only a one day delivery by ground.
If you have questions or need to get in touch, use our e-mail. You'll get a much faster response than if you have to leave a message on voice mail.
Do not waste your time, or ours by sending us anything made in China. If there's no country of origin printed on the tool, then chances are pretty good it's Chinese.
When you make a PayPal payment, the money is immediately transfered to us. However, your order might not be ready to ship. In case of a back order, this could take several weeks. Thus, you have made a payment in advance.
On the other hand, if you use a credit card, we will only charge the card when the shipment is actually made. This avoids having to "pay in advance" in certain cases. We'd suggest using a credit card when ordering new tools and parts. PayPal will be a good option for repairs since those are not likely to be delayed.