Sales Terms |
Credit Cards and PayPal |
 | | | |
We will be happy to accept American Express, Visa or MasterCard for payment. PayPal can also be used but you should contact us first for details (see additional notes on using PayPal at the bottom of this page). |
Secure Payment by Credit Card |
| | | |
If you would like to send us your credit card information via Secure Server please click here: credit card submission. In the message field, you might want to refer to our invoice or repair estimate number. Be sure to include your card's expiration date. For added safety, we do not store credit card information on our computers. Furthermore, our site is continually being certified by SecurityMetrics. |
On-line Sales |
| | | |
Many items can be purchased directly via our online shopping cart. You will be asked to pay by credit card, using a secure server. If you're uncomfortable submiting credit card information over the Internet, you can request us to call you. |
Setting up a New Account |
| | | |
We generally only open accounts for customers sending repairs. To set up an ongoing account, simply send us your credit information along with a letter of your intentions. We will contact you for further details. |
How to send repairs |
| | | |
Ship by UPS, FedEx Ground, or Priority Mail. Pack your gages well. Even though they're already broken, you should avoid extra damage during transit. Include shipping papers with your request for a price quote if desired. If you don't have your own, you can print out a packing list. We'll fax or email you a quote as soon as the instruments arrive. |
Purchasing New Tools |
| | | |
To purchase new tools please place your order online for quickest service. You may also phone, fax, or e-mail your order to confirm price and availability, and to arrange for payment which may be with credit card, advance check or established accounts. |
Purchasing Spare Parts |
| | | |
You may purchase spare parts online or send a check plus $12.95 shipping/handling along with your order. Open accounts and credit cards are accepted. |
Invoicing |
| | | |
We will fax or e-mail an invoice at the time shipment is made. Please deliver this invoice to your accounts payable department. Another invoice will be included with the shipment. We do not always mail invoices under separate cover unless requested. |
Prices and Currency |
| | | |
Prices shown on these pages are current to the best of our knowledge. Call for information where no prices are indicated. The currency is US dollars (USD). |
Trade Discounts |
| | | |
Trade discounts of 20% apply to all repair orders over $50. This discount is offered to repair shops and dealers with established accounts and who agree to pay within 30 days. Please inquire about discounts for new tools. We regret that we will no longer be able to offer discounts on spare parts orders. |
Shipping and Handling |
| | | |
We will ship via UPS Ground. If you request an other carrier there will be a delay since we'll have to make special arrangements for pick up. For current shipping and handling charges see page 192. We'll ship with UPS world-wide, preferably to your own account. Non-domestic orders, heavy boxes, air shipments and shipments to Hawaii and Alaska will require additional shipping charges. International orders (with the exception of Canada) will incur an additional handling fee. |
Sales Tax |
| | | |
We are obliged to collect sales and use tax from our New York customers. However, these measuring instruments (micrometers, indicators, calipers, etc.) and their spare parts are exempt from this tax when used for the production of other goods intended for resale. In order to claim this exemption you will have to submit an Exempt Use Certificate (Form ST-121) at the time of purchase. This only applies to New York State customers. We do not have to collect sales tax from other states. |
Free Repair Quotes |
| | | |
Send your instruments along with shipping papers requesting a repair quote. We'll be able to fax you a quote as soon as the instrument arrives. Keep in mind, repairs can proceed faster if quotes are not required. |
Returns Policy |
| | | |
If you buy a new tool from us and we've misrepresented the item in any way, then we'll humbly accept a return for full refund up to 20 days from the date of sale. If you've bought an instrument in error or find that it's not what you need then you will have to forfeit 20% of the cost for restocking. This covers the expense of testing and recalibrating the equipment. Returns will not be possible after 20 days from the date of sale. Items which have been modified, including the addition of serial numbers, or damaged or defaced in any way (packaging included) can not be returned for credit. Spare parts sales are final and can not be returned unless the parts are defective. |
Subcontracting |
| | | |
Almost all repairs are done in house by René, Roy or George, but sometimes we rely on subcontractors for specific services, such as micrometer lapping. Electronic gages, for example, are always returned to the manufacturer for servicing. If you need to be advised whether subcontractors will be used, please make that clear on your purchase order, otherwise it's at our discretion. |
Abandoned Property |
| | | |
We'll make every attempt to contact the owner via email, phone, snail mail and/or fax. If there's no response after 90 days, we'll consider it abandoned property to be disposed of. |
International Customers |
| | | |
We welcome international inquiries; however, please be advised that we can not export any Mitutoyo products; nor will we sell Tesa products to countries which have their own Tesa distributors. Payment can usually be arranged by credit card or wire transfer. Kindly e-mail your request to Mr René Meyer. |
Speeding up the process |
| | | |
Here are a few tips to get your repairs, new tools or spare parts faster and how to save on the bill. - Provide as much information on your packing list as possible, including your phone numbers and e-mail so we don't have to track you down.
- We'll use UPS for return shipping. Asking us to ship any other way will delay shipment by several days because we have to make special arrangements for pick up.
- Use a credit card for payment. We like money as much as the next person, so if you pay up front with plastic, we'll also take care of your order ahead of the slow paying folks.
- Include your credit card information with the shipment or submit it online so we don't have to call you. It's often difficult to make phone contact and that will delay a shipment for sure.
- Ask us to ship using your UPS collect account. It'll save you a few dollars because we tend to round up the shipping costs. Just remember to include the UPS account number on your paper work so we don't have to call for it - that'll be an unwanted delay.
- Don't ask us to ship using your UPS collect account when ordering parts. All spare parts orders are subject to a handling fee which already includes shipping. Otherwise, you'd only end up paying for shipping twice. This applies only to spare parts orders.
- Repair quotes are free but they can take several days. If you're really in a hurry, don't ask for a quote and let us use our judgment. We won't make any unreasonable repairs.
- If you don't really need a calibration certificate, don't ask for one. It always adds from one day to 3 weeks, depending on the gage.
- Don't waste your money shipping Next Day Air if you're in the New York tri-state area. It's only a one day delivery by ground.
- If you have questions or need to get in touch, use our e-mail. You'll get a much faster response than if you have to leave a message on voice mail.
- Do not waste your time, or ours by sending us anything made in China. If there's no country of origin printed on the tool, then chances are pretty good it's Chinese.
- Avoid using FedEx Ground. They have a habit of dropping off the boxes unsigned for. If anything gets lost they won't claim responsibility. (FedEx take note.)
|
A word about using PayPal |
| | | |
When you make a PayPal payment, the money is immediately transfered to us. However, your order might not be ready to ship. In case of a back order, this could take several weeks. Thus, you have made a payment in advance. On the other hand, if you use a credit card, we will only charge the card when the shipment is actually made. This avoids having to "pay in advance" in certain cases. We'd suggest using a credit card when ordering new tools and parts. PayPal will be a good option for repairs since those are not likely to be delayed. |
Shopping Cart | Sales Terms | Repair Service | Home |
| | | |
|
| | | |
This page's most recent revision: 14 April 2008
All Rights Reserved |
